Terms of Service

These Terms of Service govern your use of Rani Tumur's services and products. By engaging with our business, you agree to these terms.

Last Updated: January 2025

Acceptance of Terms

By accessing our website, requesting quotes, or purchasing our products, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

Products and Services

Rani Tumur manufactures and supplies plastic food containers for hawker stalls and food service businesses. All products are subject to availability and we reserve the right to modify specifications without prior notice.

Product descriptions and images on our website are for illustration purposes only. Actual products may vary slightly in color, size, or design due to manufacturing processes.

Ordering and Payment

Orders are subject to acceptance by Rani Tumur. We reserve the right to refuse or cancel orders at our discretion. Payment terms are:

  • New customers: 100% payment before delivery
  • Established customers: Net 30 days payment terms may apply
  • Large orders may require deposit before production

Delivery and Risk

Delivery times are estimates only and may vary due to production schedules and logistics. Risk of loss passes to the buyer upon delivery to the specified address or pickup location.

Quality Assurance

All products are manufactured to food-grade standards and undergo quality checks. However, we recommend customers inspect products upon delivery and report any defects within 7 days.

Returns and Refunds

Due to the nature of our products, returns are only accepted for:

  • Manufacturing defects reported within 7 days
  • Incorrect products delivered due to our error
  • Damaged products during shipping

Custom-made products cannot be returned unless defective.

Limitation of Liability

Rani Tumur's liability is limited to the replacement of defective products or refund of purchase price. We are not liable for indirect, consequential, or special damages arising from the use of our products.

Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Rani Tumur and protected by intellectual property laws.

Governing Law

These terms are governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Sabah, Malaysia.

Changes to Terms

We may update these Terms of Service at any time. Continued use of our services after changes constitutes acceptance of the new terms.

Contact Information

For questions about these Terms of Service, please contact us:

  • Email: [email protected]
  • Phone: +60 5 1419 97140
  • Address: Lot 15, Jalan Industri 3, Kawasan Perindustrian Likas, 88400 Kota Kinabalu, Sabah